You can pay in the GENTS webshop in the following ways:

• iDeal
• Credit card (Mastercard, Visa)
• MisterCash
• Klarna pay later (for a fee of €1.95)

You can pay afterwards with us via Klarna.

That is certainly possible. You can enter the company name yourself during the ordering process.

Certainly, during the payment process you will have the option to have your order delivered to your home or you can choose to pick up your order at one of our shops.

Yes, that is possible with all our Mix & Match suits.

After you have placed your order, you will receive a confirmation email from us once your order has left the warehouse, containing a tracking link so you can follow your order.

If you have not received your order after 2 to 4 days, you can contact customer service via our email klantenservice@gents.nl or you can call us on our telephone number.

We will then find out the status of your order for you.

Orders from € 75,- are delivered free of charge to the delivery address you provide within the Netherlands and Belgium.

For orders under € 75,- we ask for a small contribution towards the shipping costs. For delivery to a home or work address within the Netherlands, this is € 4.95. For shipments to Germany and Belgium, we ask for a shipping fee of € 5.95.

Your order may need to be shipped from different branches.
Generally, you will receive an email with a separate tracking code.
If this is not the case, please contact our customer service via email: klantenservice@gents.nl.

You can choose to have it sent to your home address or pick it up in the shop,

Your order will be sent within 1 to 2 working days if placed before 1:00 PM on weekdays (note: this does not mean delivery within 1 to 2 working days.
The shipping with PostNL/DHL is additional. This usually takes 1 working day.

If your order needs to be sent from another branch, please allow for 1 extra day of delivery time. Your order will therefore be delivered within 2 to 4 working days.

Indeed, we deliver not only to the Netherlands but also to Belgium, Germany, and France.

An attempt will be made to deliver your order to the neighbours. If that is not possible, you will receive a message from PostNL (by email) or DHL (via a note in the mailbox) with the address of a collection point.

If you want to change your delivery address, you can send an email to klantenservice@gents.nl

You can return your order within 14 days via https://gents.returnless.com/nl or in one of our 16 branches.

As soon as we have received your return, we will credit you for the returned item. We apply a period of up to 14 days for this. The return costs are at your expense.

If you have placed an order online, you must place a new online order and return the other item.

As soon as we have received your return, we will credit you for the returned item. We allow a period of up to 14 days for this. The return costs are at your own expense.

If you keep the payment receipt and return the item in its original condition, you can return the item free of charge in our shops within a period of 14 days.

If you keep the payment receipt and return the item in its original condition, you can exchange the item free of charge in our shops within a period of 14 days.

Our articles include a size chart where you can find the sizes and measurements.
We also have a size tool for each article that you can fill in with your height and weight, which then provides a size recommendation.
If you are still unsure about your size, we advise trying on in one of our shops.

If you do not live near one of our shops, please contact our customer service via our email: klantenservice@gents.nl or call us at the known phone number.

Only in the shops can we alter your clothing. That means. In the shop, the garment is taken apart and then it is altered by a local tailor.

At the bottom of our website, under the heading 'ETIQUETTE,' you can find explanations about the various dress codes and what the proper clothing guidelines are for each.

No, we do not make garments completely to measure, but if a piece of clothing does not fit quite well enough, we can often alter it with a small adjustment.

We do not rent out clothing, but our prices are so low that they offer an appealing alternative to renting. Moreover, you do not have to deal with security deposits.

That entirely depends on the item. Therefore, please contact our customer service.

You can see if an item is in stock by selecting a size of the respective item, and then you will see in which branches it is available.

You can contact us via our email klantenservice@gents.nl or at the well-known telephone number at the bottom of our website.

Certainly, when you click on an item and the desired size on our website, you will receive an overview of the current store stock.

Yes, as many as 17! You can find the addresses and opening hours at https://gents.nl/pages/winkels

That means that size is (temporarily) sold out.
In the case of trousers, you could order a length size that needs to be shortened slightly. This has the same waist width. Please contact our customer service for a comparable size.

You can contact our customer service by sending an email to klantenservice@gents.nl. We will then provide a substantive response within 14 days of receiving the complaint.

If the submitted complaint cannot be resolved to your satisfaction, you can file a complaint/dispute with the Home Shopping Disputes Committee at www.sgc.nl

Additionally, you can also address the complaint/dispute to the European online dispute resolution platform (ODR), the page can be found here: https://ec.europa.eu/consumers/odr

How unfortunate that a button is missing. Please contact our customer service for this. Then we can see what is possible.

Yes, we use discount codes. You receive a discount code as soon as you sign up for our newsletter, and sometimes we also hand out discount codes during special holidays and promotions.

We also have gift vouchers, which are available in our shops and can only be redeemed in the shops.

For very large quantities, there is often something that can be arranged. Please contact our customer service for this.

If you look in your shopping basket, there is the option to enter a discount code before you proceed to the checkout.

The legal warranty applies to our items. This means that a product must do what the buyer can reasonably expect from it.

If you have purchased a product from us through the store or the webshop and it turns out to be damaged, we ask you to take a photo of the damage and send it to us via our email klantenservice@gents.nl.

Together we will then look for a suitable solution such as exchanging the item or a refund.

At the bottom of this website, you can subscribe to the newsletter.

When you receive our newsletter, you can unsubscribe from it by means of the unsubscribe link.

Yes, that is possible, send an email to klantenservice@gents.nl for this

Only employees of GENTS who need it for the performance of their duties can view your data for specific purposes

Third parties who need access to your data are required to take appropriate technical and organizational security measures and to bind their employees to confidentiality

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