You can pay in the GENTS webshop with:

• iDEAL
• Credit card (Mastercard and Visa)
• Bancontact
• Klarna pay later (for a fee of € 1.95)

Yes, you can pay afterwards with Klarna through us.

Yes, that is possible. You can enter your company name yourself during the ordering process.

No, you can usually use only one discount code per order, unless otherwise stated.

You can return your order in three ways:

• At a GENTS store (register your return first via Returnista)
• Via Returnista with a return label
• By yourself through a carrier of your choice to our headquarters

You can register your return at https://gents.returnista.com/.

We recommend that you register your return in advance via Returnista. This allows us to process your return more quickly and keeps you informed about when your return has been received and processed.

Even if you want to return your order in a GENTS store, we ask you to first register it free of charge via Returnista.

Returnista.

Do you choose a GENTS gift card with your return? Then you will receive a free return label via Returnista.

If you choose refund in cash, you will pay the cost of the return label.

Returning in the store is always free.

You receive the GENTS gift card digitally and can use it as a payment method in our webshop.

• Valid indefinitely
• You don’t have to spend the amount all at once
• Not redeemable for cash
• Cannot be used in our physical stores

Yes, you may try on the items just as you would in a store.

Make sure the products are unworn, undamaged, and with all labels attached when you return them.

You have 14 days to change your mind from the moment you receive your order.

If you want to return after these 14 days, you can do so up to 30 days after receipt, provided you have notified us in writing within the first 14 days.

Yes, you can. First, register your return for free via Returnista. This way, the store can process your return faster.

Also, bring your invoice or order confirmation with you to the store.

Would you like to choose your own carrier for your return shipment? Please register your return first via our return portal:

https://gents.returnless.com/nl

When registering, select the option “Return yourself”. This way, we can correctly register and process your return.

Then send your package to:

GENTS HQ

Lemelerbergweg 15

1101 AJ Amsterdam

Netherlands

We recommend always including your order number or return confirmation with your return shipment so that we can process your return faster.

You are responsible for your return shipment until it arrives with us. Therefore, always keep your shipping receipt safe.

If your package gets lost or is delayed, please contact the carrier you used to send the package directly.

Have you received an item with a defect or damage? Please contact our customer service first before returning the product. We are happy to help you find a suitable solution.

As soon as we have received your return, or as soon as you have proven that you have sent the package, we will refund your purchase amount as quickly as possible and no later than within 14 days.

Refunds are made using the same payment method you used, unless otherwise agreed.

If the remaining order amount after your return is under €75, shipping costs may still be charged.

Does your return cause the minimum order amount of a discount promotion or coupon to be unmet? Then the discount will automatically expire.

Yes, during checkout you can choose home delivery or pick up at one of our stores.

Yes, you can with our Mix & Match suits.

Yes. As soon as your order has left our warehouse, you will receive a shipping confirmation from us with a track & trace link.

Please contact our customer service as soon as possible at klantenservice@gents.nl. If your order has not yet been processed, we will gladly see what is still possible.

Have you not received your order after 2 to 4 business days? Then please contact our customer service at klantenservice@gents.nl. We will gladly check the status of your order for you.

Orders over € 75,- are delivered free of charge to the delivery address you provide within the Netherlands and Belgium.

For orders under € 75,-, we ask for a contribution to the shipping costs:

• Netherlands: € 4.95
• Belgium and Germany: € 5.95

Your order may be shipped from multiple stores. In that case, you will usually receive multiple track & trace codes.

Did you not receive any additional information? Please contact our customer service at klantenservice@gents.nl.

You can choose home delivery or pick up at one of our stores.

Do you place your order on weekdays before 1:00 PM? Then your order is usually shipped within 1 to 2 business days.

Delivery by PostNL or DHL takes additional time. In most cases, that is 1 extra business day.

If your order needs to be shipped from another store, please allow for about 1 extra business day. The total delivery time is then usually 2 to 4 business days.

Yes, we deliver not only to the Netherlands but also to Belgium, Germany, and France.

The carrier usually tries to deliver your order to the neighbors first. If that doesn’t work, you will receive a notification about a pickup point or a new delivery attempt.

Do you want to change your delivery address? Then send an email as soon as possible to klantenservice@gents.nl. If your order has not yet been processed, we will see what is still possible.

Yes, if you keep the proof of purchase and return the item in its original condition, you can return an in-store purchase free of charge within 14 days at our stores.

Yes, if you keep the proof of purchase and return the item in its original condition, you can exchange an in-store purchase free of charge within 14 days at our stores.

With our products, you will find a size chart with measurements and dimensions. Additionally, many products have a sizing tool that provides size recommendations based on your height and weight.

Still unsure? We recommend visiting one of our stores or contacting our customer service at klantenservice@gents.nl.

Yes, we can alter clothing in our stores. The garment is unstitched in the store, after which it is adjusted by a local tailor.

At the bottom of our website, under the heading Etiquette, you will find explanations about different dress codes and what is appropriate for each.

No, we do not offer fully custom tailoring. However, in many cases, we can have a garment altered slightly to ensure a better fit.